Request a Casetact quote

A question or a request for a quote to equip your team? Fill in this form and we will quickly give you all the answers to your questions.

Track your order

To track your order go to the tracking page, you can also contact us by direct e-mail at hello@casetact.com, or visit our physical store at 164 BD Jean Allemane, Argenteuil, France

Contact form

We would be delighted to assist you if you have any questions. To contact our support team, please use the contact form below. If you have an existing order, please enter your order number so that we can process your request as quickly as possible.

Please note that our customer service team is available from Monday to Friday, 8:00 AM to 6:00 PM GMT. Kindly allow us 48 hours (excluding weekends and holidays) to respond to your request.

Find the answer to your question :

You have ordered and have not received a confirmation email?

If you have placed an order, and have not received a confirmation email after 30 minutes, please check your spams folder, 99% of the time it is there. If you can't find it, please contact us by selecting "You still have a question" below.

Would you like to have the tracking number of my order?

Please note that we do not ship our packages with a tracking number as they are very small. The delivery time is usually between 5 and 20 days depending on your country, but it may take a little longer in some rare cases.

Please do not contact our team unless it has been 1 month, and you have not yet received your order, if this is the case, then please contact us by selecting "You still have a question" below.

You want to know our delivery times?

Our delivery time is composed of two elements: manufacturing time + delivery time by postal service.

- If you have opted for an Express delivery, the manufacturing time is between 1 and 2 days.
- If you have opted for a Classic delivery, the manufacturing time is between 2 and 7 days.
- The postal delivery time is generally between 5 and 20 days depending on your country, but it may take a little longer in some rare cases.

You wish to make a partnership with Casetact?

If you are an influencer or if you wish to share our brand with your friends and family, we will be happy to collaborate with you. Please send an email to this address: collab@woopcase.com
We will in turn contact you as soon as we launch new communication campaigns.

Still have questions?

If you have placed an order, and have not received a confirmation email after 30 minutes, please check your SPAM folder. If it is not in your inbox, 99% of the time it is there. If you can't find it, please contact us by selecting "Other question" above.

Please note that we do not ship our packages with a tracking number as they are very small. The delivery time is usually between 5 and 20 days depending on your country, but it may take a little longer in some rare cases. Please do not contact our team unless it has been 1 month, and you have not yet received your order, if this is the case, then please contact us by selecting "Other question" above.

If you can't find your phone model in a list on our website, no need to ask our team. It's not there because we don't have it yet. We are adding new models regularly, please try again in one or two weeks.

Our delivery time is composed of two elements: manufacturing time + delivery time by postal service. - If you have opted for an Express delivery, the manufacturing time is between 1 and 2 days. - If you have opted for a Classic delivery, the manufacturing time is between 2 and 7 days. - The postal delivery time is generally between 5 and 20 days depending on your country, but it may take a little longer in some rare cases.

If you are an influencer or if you wish to share our brand with your friends and family, we will be happy to collaborate with you. Please send an email to this address: collab@woopcase.com We will contact you as soon as we launch new communication campaigns.

Please note that any modification is impossible 24h after your order because the case is already being produced. If it has been less then 24h, please contact our team.

Please contact our team.

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Request a Casetact quote

Track your order

Contact form

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